Yesterday, I realized that there really are two kinds of people: The smart ones and the people from Big Guy’s Pizza Visayas Avenue branch.
I’ve ordered in Big Guy’s Pizza before, pero sa Libis branch ako lagi. The people there are friendly and efficient. I called the Libis branch last Wednesday to order a 36″ inch pizza for my birthday (Thursday, 8th of December) and they referred me to their Visayas Avenue branch because it’s nearer to our building. So I placed my order to this girl, who could not get the name of our building right. I should’ve seen that phone call as an omen with how things will turn out the next day. I told this Big Guy’s Pizza Visayas Ave girl that I need the pizza to be delivered by 3PM. Not 3:10, not 3:30, not 3:45. 3PM. Actually ganyan ako sa phone. As in clear na 3PM.
The next day, December 8, Thursday, at 1PM, I called Big Guy’s Pizza in Visayas Avenue to confirm my order. The same girl answered the phone and she said that I should expect the pizza at 3PM.
3PM comes. No pizza.
3:10. 3:20. Still no pizza. Even the guards in our building were telling me that my pizza is very late already. 3:20 na eh.
So at 3:30, I called Big Guy’s Visayas Ave again, to ask where the hell the pizza was. The same girl whom I confirmed my order with, told me that they cooked my pizza late kaya 3:10 na nakaalis yung delivery guy sa branch nila.

At around 3:45-3:50, the pizza finally arrives. It was cold and dry. The kids whom I bought the pizza for, were all hungry by then. I had to stop them kasi hindi pa kami nagdadasal and I haven’t taken a picture of the pizza yet. Buti nga at naalala kong birthday ko (dahil na rin sa prayer ng mga bata), so hindi ako naging mahadera even though I had every right to be one. I had no plans of paying for the pizza by then, but I thought that the delivery guy would be the one who’d suffer if I wouldn’t pay. So naisip ko na lang na tawagan yung Big Guy’s Visayas Ave to complain about what happened.
That’s exactly what I did today. To my dismay, pababaan pala ng IQ ang mga tao sa Big Guy’s Visayas Ave. The supervisor told me that they will give me back my money if I can return the pizza ng walang bawas. Nung narinig ko yan, pumilantik na tenga ko. Unang-una, sila na ang may mali dahil 3PM dapat nasa akin na yung pizza, tapos 3:10 nila pinaalis yung delivery boy. I did not even receive any proper apology from the branch supervisor, all I got were excuses. I had no choice but to call the Libis branch and have the supervisor there, who is really, really kind and dependable, to help me with my problem with the Visayas Avenue branch. She told me that their Visayas Ave branch is new at yun na rin yata ang pinakaproblematic sa lahat.
UGH. I guess what I’m trying to say is that okay, I get it na under training pa yung mga tao because the branch is new. Pero diba kahit na trainees, dapat hindi shinu-shut down ang utak? You never shut your braindown when you’re at work. People expect you to function properly, people pay good money to see you function properly. Errors lead to losses and very angry customers. Employees are representatives of a business or a company, so it’s important that they know their roles. Their mistake is the whole company’s mistake. I like Big Guy’s Pizza, as in natutuwa talaga ako sa kanila kasi sulit yung 36″ pizza nila, ang dami dami ng mapapakain nun tapos very generous pa yung toppings. Pero yung mga ganitong klase ng manifestations ng katangahan, mas powerful ‘to sa sarap tsaka sa dami ng toppings eh. Kasi aanhin ko yung sandamakmak na mushrooms at pepperoni kung bumaliktad na sa gutom yung sikmura ko kakahintay sa pizza?
If you want to order Big Guy’s Pizza and you’re from QC, avoid the Visayas Avenue branch at all costs. You may call the Libis branch at 584.6702, where there are smart and nice employees. If they will suggest that your place is nearer Big Guy’s in Visayas Ave., tell them that you can not deal with people with negative IQ’s because you have the tendency to chop their heads off with an ax. Oo, may dala ka kasing ax palagi, for practical reasons.
♥ Dyosaimma